[All orders over $99.00 receive FREE Ground Shipping]

Customer Service & Shipping Information



Contact Information

Please visit our Contact Us page.


Accepted Payment Methods

We accept payment through Visa, MasterCard, Discover and American Express.

[We Accept Visa, MasterCard, Discover and American Express]

We also accept PayPal as a form of payment. PayPal is an account-based system that lets anyone with an email address securely send online payments using a credit card, a debit card or a bank account. If you would like to pay for an order using PayPal, simply choose "PayPal" as your payment option during checkout and our system will walk you through the process.

We accept PayPal too


Shipping and Handling Information

Most Items will ship within 0-3 business days depending on availability. If you have a question regarding delivery, please call us toll free at 1-888-333-6078.

We offer 4 shipping methods which can be chosen at checkout. Orders to Alaska and Hawaii must call for a shipping quote at 1-888-333-6078.

packages over $100 require a signature. If you are unable to sign for the package please contact us to make alternative arrangements

Within the contiguous United States
  1. Standard - delivery in 5-7 business days - $6.95 Free for Orders over $99
  2. Second Day – delivery in 2 business days - $14.95
  3. Overnight - delivery next business day - $19.95
  4. Saturday Delivery - $38.95 (Not available in all areas)
International (Canadian) Orders
  1. Ground – delivery in 5-7 business days - $12.95 Free for Orders over $99
  2. Second Day – delivery in 2 business days - $29.95
  3. Overnight - delivery next business day - $38.95
Please note: Customer is responsible for paying all import duties and tariffs.

We do not ship orders to international destinations other than Canada.

Sales Tax

If your shipping address is outside the state of Minnesota, your items ship without tax. If your shipping address is located within Minnesota we are required to charge 7.275% sales tax.


100% Satisfaction Guarantee and Return Policy

Please read what are customers are saying in the Testimonial Section

We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged, this includes all ENGRAVED items.

Any defective or damaged merchandise you wish to exchange or return must have a RETURN AUTHORIZATION (RA) NUMBER before returning. We will gladly reimburse return shipment costs of authorized exchanges/returns. Express shipping costs will not be reimbursed; only ground services will be reimbursed. Janelrussell.com will pay to ship authorized replacements via standard ground service only. If you need to return or exchange an item due to defects or damage please follow the instructions below:

  1. Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.


  2. Call 1-888-333-6078 and ask to speak to the returns department


  3. Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving with out a return authorization number will be returned to sender.


  4. Be sure the item you are returning for inspection is packaged properly, as janelrussell.com is not responsible for further damages due to improper return packaging.


  5. You are encouraged to ship your return via a track-able source, as janelrussell.com cannot be responsible to merchandise lost in transit.


Privacy & Security

We respect your privacy and Janel Russell Designs will never release or sell any information about you to third parties. Please visit our Privacy Policy and our Security Policy for complete details.
Original Designs by Janel Russell [We Accept Visa, MasterCard, Discover and American Express] We Also Accept PayPal SECURE ecommerce provided by Yahoo! Small Business Our Privacy Policy