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What Our Customers Are Saying...

I chose standard 5-7 day delivery & i recieved my package in 1 day!! Thouroughly impressed! Would have been 5 star but, as always as a customer things can always be cheaper. Bret C -- Chester, IL

Great place to buy from. Outstanding customer service and the shipping was fast. The next day!! Amazing jewelry that was just as described. I highly recommend mother and child. Thank you for your great service. Robert R -- Connellsville, PA

Very easy to purchase from site. Delivery time was outstanding. Lee C -- Fincastle, VA

I was very happy with my purchase. I had to call their customer service about a shipping issue and the gentleman was extremely helpful and very pleasant. I would definitely deal with them again. Gloria T -- Macungie, PA

I am currently deployed in Afghanistan. I bought my wife one of your mother and child charms in 2001 when she was pregnant with our first child. Three children later and almost 10 years, She lost it last week and was upset. So I was able to order one over the internet here in Afghanistan and surprise her. Needless to say your company was sucessful in helping me bring a smile to her face from thousands of miles away. Thanks. Jeremy W.

Incredible customer service, second to none made entire experience easy and amazing to deal with. Cannot recommend them enough! Lee F -- Leven Fife, United Kingdom

Purchased Mother and Twins charm for a charm braclet. Item was shipped and received promptly. Great experience with the purchase all around. The charm looks great and will be a Christmas present. Received in plenty of time to get it wrapped and under the tree before Xmas. - Dale E -- Northborough, MA

This company was a pleasure to work with. - Patrick W -- Derry, NH

I looked at so many Jewelry stores in search of this pendant, and found it ONLY with Jane Russell. Thank you for making my the arrivial of my grandson even more special for my daughter! It is exactly the style I was looking for, and she absolutely loves it! - Kim M -- Cheboygan, MI

I had a question and was answered immediately via chat room. Excellent customer service and prompt answers to my questions. I ordered a gift card with a personal message and it was processed exactly as I wanted and delivered as promised. Totally satisfied with service and merchandise. - Janelle H -- Barrington, IL

Excellent, quick service. Beautiful necklace. - Nancy N -- Frontenac, KS

Very happy with my purchase. The mother child ring is gorgeous. - Magda S -- Springfield, MA

Customer service only received a 3, because I haven't had to use it. Product was delivered as expected. I would order from them again and recommend them to anybody. - Ryan E -- Maryville, IL

I was late on getting a gift for my wifes first mothers day.It was easy,fast shipping and we are both pleased with the necklace. Thanks! - Ryan F -- Lakewood, CO

I didn't find what I was looking for right away on the site. They have a lot of stuff. I eventually found it and then placed my order. Customer service was awesome and worked with me on the shipping. Worked out great (service, product, price, etc). - Kirk G -- Eden Prairie, MN

My wife loved this gift. As my son and her share the same birthstone, this ring was a special touch that complimented her mother child pendant. - Sean C -- North Reading, MA

Very responsive customer service. Accommodated a special request. Fast shipping. Highly recommend. - Laura V -- Pocatello, ID

Wonderful company! I am overwhelmed! I ordered the Mother and Child "Twin" pendant for our daughter-in-law who is having a difficult time with her pregnancy for twins late last night and she received today at the hospital. Prompt delivery and very caring! Thank you so much! - Jeri P -- Miamisburg, OH

I wanted to have a Mother and Child pendant made into a tie-tac for a friend and they did a lovely job on it and she was thrilled. It was done in several days and arrived on the exact day they said it would. - Sharyn H -- Phillipsburg, NJ

I had to choose between purchasing the product within Canada, for quite a bit more cost, or directly from Janel Russell. The information and service I got on the phone was amazing, personal, and very informative. Also, the pricing worked out much better than purchasing and shipping from an hour away from my house! The way they worked around our schedule for shipping, and the timeliness of the delivery was also great. Couldn't be happier with the service and quality! - Brandon A -- Brantford Ontario

This might have been the best customer service I have ever recieved and I thank you! - Todd C -- Pawcatuck, CT

I purchased the 14K White Gold Circle Mother and ChildŽ Diamond Pendant and 18 inch chain. It was exactly as displayed on the site. The item is of really high quality. I am very happy with the experience; both the purchase and the necklace received. - Gregory K -- Glen Rock, NJ

I had ordered the wrong pendant by mistake. Vicki was great. She delivered the correct pendant ASAP as I returned the wrong one. The personal touch (talking to a real person) was so nice - no automated, recorded message directing me to push a number. I was very pleased. - Sharon S -- Ft. Thomas, KY

WOW! Thank you so much. I was impressed with your products online and now I am impressed with your company. That was very nice and thoughtful of you and I will show my appreciation by returning as a customer and telling my friends how helpful you are!! Thanks so much again!!! - Laura B

VERY courteous customer service, and prompt delivery of a beautiful charm. - Broch G -- Urbana, IL

This was absolutely the best online shopping experience ever! I will definitely order from Janel Russell again. I placed an order on Monday morning and it was delivered to my home early afternoon on Tuesday. (Without "special" shipping charges!) ~ Now that's what I call service! - Jill F. -- Bettendorf, IA

Love my mother and child necklace with my children's birthstones. Perfect gift from a husband to a new mommy. Cost was less than we were quoted from a local jewelry store for the same item. Item shipped the same day it was ordered and arrived just a few days later. - Jennifer E. -- Shakopee, MN

Great experience and FAST delivery. Answered questions in a timely manner and even offered to wrap for free! Highly recommend! - Lisa D. -- Westland, MI

The service was excellent and it was delivered in 2 days standard shipping. This was sent as a gift to my daughter in another state. Therefore I have not seen it, but my daughter loved it. Her only negative comment was she wished it had a bit ore of a study chain....but overall she gave it a 10 I would absolutely order from them again. - Tracy T -- Lake Orion, MI

Just wanted to let you know that the pendant showed up today and it is amazing! Thank you so much for doing such a wonderful job with it- I love it! You have made me an even happier mama! Have a great weekend and thank you again- Susannah :)

Our order arrived promptly and neatly. We were very pleased and hope to use them again soon! - Cathy C -- St. Paul, MN

Excellent and quick turn-around. Right in time for Mother's Day! Big thanks to your staff - Seth K -- Pasadena, MD

I was extremely happy with my service at Janel Russell. The item I was looking to purchase happen to out of stock but your staff contacted me on this issue and worked with me on getting the one I wanted once it came in stock. She was extremely helpful and my experience a breeze. Thank you so much for going the extra mile thanks - Eddie P-- East Hartford, CT

I was delighted by a personal call on the day of my order offering an alternate for an out-of-stock item - not "shipped short" or next-day email, but a same-day response by a person. Outstanding! - William T -- Scottsdale, AZ

Very pleased with this product! fast shipping and excellent service! - Joyce B. -- Columbia, CT

This was an easy purchase and it came on the date stated. I am very pleased with my purchase and I hope my wife is as well. I did not have any dealings with the customer service department so I gave them a "4" rating. - Rick S. -- Los Angeles, CA

Very pleased with my order - will definately order from again. Thank you! - Eric D. -- Raleigh, NC

My sister-in-law gave the mother and child necklace/pendant to my wife for Christmas (2008) upon our announcement that my wife and I were expecting our first child. My wife loved the pendant so much that I purchased the matching earrings (white gold w/diamonds) for her on Valentine's Day (2009). They were everything that I expected, and the gift arrived in time for Valentine's Day. My wife was surprised and instantly put them on. She wears her matching necklace/pendant and earrings all of the time and loves them! Thanks, Janel Russell, for creating something so beautiful and special - and thanks for making me look like a hero on Valentine's Day! - Drone B. -- Nashville, TN

Thank you so much for sending me a card thanking me for my purchase. It was really nice of you. Also, the card that was sent to my mother, along with the jewelry was very much appreciated by both, her and I. Usually you get on the packing slip, a note that says what the customer typed up but with you, we got a hand written card with our message for our Mother's 50th birthday. We also appreciate you asking us if we'd like the gift wrapped and the fact that you wrapped it at no additional cost made us really happy. You guys went above and beyond, and really exceeded our expectations, to which we are very grateful for. Thank you! - Ellen P. -- Stark, NH

Provided friendly, personalized service. One of the representatives contacted me to ask if I would like a complimentary gift wrap. That was the first time that had happened with any online order that I placed. Excellent rating. - Thelma D. -- Oakland, CA

I was impressed that I actually received delivery on Christmas eve. My daughter-in-law absolutely loved the gift as she celebrated her twins first Christmas. Thank you. - Robin S. -- Howell, NJ

I was sending this as a gift for a friend who was going to have a baby right around Christmas. The company wrapped the gift in baby wrapping paper and even wrote a gift card on my behalf. That was really thoughtful and showed that they were willing to go above and beyond for me. - Loren H. -- West New York, NJ

Outstanding Product! Great Service and Delivery! - Bill T. -- Eden Praire, MN

...Please wrap it in the baby theme paper. Thank you for the fast service! - Mark R. -- e-mail

Wow, that is great news (that it shipped the same day)! Thanks again for all your help; I can't wait to see it - Teresa T -- e-mail

Thank you very much for all of your efforts. The pendant arrived last Wednesday and it is lovely. - Karen A. - e-mail

Thanks you again for all of your help along the way! I really appreciate everything, and will purchase again for sure. Awesome customer service! Have a really great day! - Julie S. -- e-mail

Thank you so much! This is for my daughter's FIRST MOTHER DAY so I think the spring wrapping paper would be nice! - Melisande R -- e-mail

This is a Mother's Day present for my wife. Our daughter Sloane was born last August so this is her first Mother's Day and tehy both share August birthdays so I thought this was a perfect charm. Many thanks again, I enjoyed the website and like the jewelry - I've bookmarked it since I'm in the market for more jewelry now that we have a daughter! - Conor B. -- e-mail

Thank you for your help. The pendant is beautiful and I am very pleased. - Penny -- e-mail

GREAT NEWS[that it shipped already]. Thank you so much for everything. I remember you mentioned that it was out of stock so I was crossing my fingers hoping. If there is anything that I can fill out to show my appreciation and your help with this please let me know. Very happy and thankful for your help. - Eddie P. -- e-mail

Thanks so much for all your help. My mother-in-law received her necklace today and she absolutely LOVES it!!! I will be sure to pass the postitive feedback to friends and family and look forward to further purchases of my own. - Anadia D. -- e-mail

Hi, I am about to purchase my first gift for the daughter I gave up for adoption 24yrs ago......we have yet to meet. I would dearly love to give here the Sterling Silver Queen and the snake chain. I think this is ideal as a first gift - not too much but yet meaningful. - Evelyn C -- e-mail

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